Using Microlearning for ‘Compliance Training’ to Build a Resilient Workforce

Compliance training

Microlearning hits at the very roots of Compliance related misses and losses. To build an organisation that’s impervious to the threat of Non-Compliance with its attendant risk of legal and financial jeopardy, you simply need to understand and unleash the full potential of microlearning.

It hurts the business when human error, oversight or lapse strikes in the form of Non-Compliance of these mandatory do’s and don’ts.

Wouldn’t it be great if Compliance became second nature to our workforce? Let’s explore Compliance Training using Microlearning to bolster our workplace resilience.

The Compliance Training Imperative

Clearly, Compliance training has to be industry and business specific. It must be tailored to the unique needs, understanding-levels, and learningcapabilities of your workforce. One-size-fits-all compliance training just doesn’t cut it!

Compliance training is essential across the board, spanning departments like production, finance, legal, HR, IT, administration, logistics, supply chain, sales, and marketing.

The Harsh Truth About Compliance Training

Businesses roll-out Compliance training programs forced by external legal, regulatory or business pressures. The intent is to dodge fines, prevent expensive lawsuits and save loss of reputation / brand-image.

Compliance training programs crafted to meet legal or regulatory demands are often driven by a fear-based mentality. However, in our rush to secure Compliance, we overlook the diverse ways in which people learn.

This oversight leaves learners feeling adrift and resentful towards the very initiatives meant to empower them. Covering a topic takes precedence over taking care of the risk by caring for the learner. Naturally, the learner sinks in the quicksand of heavy Compliance trainings!

Negative Employee Perception: Numerous studies indicate that most employees view a Compliance training as a shield for top management, where they deflect accountability by getting everyone ‘covered’ (i.e. completion of training). This perception suggests that Compliance training very often falls short of its intended goals of educating, enabling, and empowering learners/workforce.

The Problem with Compliance Trainings: Too-Many, Too-Heavy, Too-Overpowering

The list of Compliance training topics can be wide-ranging depending on your business: 

  • Business Ethics 
  • Corporate Governance 
  • Statutory/Regulatory 
  • Code of Conduct 
  • Anti-Money Laundering 
  • Bribery & Corruption
  • Conflict of Interest 
  • Insider Trading 
  • Fair Competition laws/Anti-trust 
  • Data Protection & Cyber Security
  • Work from Home policies 
  • Occupational Safety & Health 
  • Workplace & Sexual harassment 
  • Diversity, Inclusion & Equal Employment Opportunity 
  • Environmental Regulations 
  • Fire Safety & Disaster Preparedness 
  • Diversity Essentials
  • Health Insurance Portability & Accountability…..and many more!

A long list indeed! 

The Compliance Distraction: Impeding Business Leadership

In the contemporary business environment, senior executives are increasingly consumed by addressing Compliance concerns such as regulatory fines, public relations crises, and legal disputes. This constant battle takes a significant toll on them as they endeavor to maintain business operations amidst the looming threat of Non-Compliance wreaking havoc.

The intensified emphasis on regulatory compliance is increasingly diverting top executives’ attention away from their fundamental strategic and business endeavors. Instead of concentrating on profit generation, they find themselves investing significantly more time and energy fretting over compliance risks, regulations, expectations, public perception, adverse media coverage, financial penalties, legal actions, reputational damage, and the associated turmoil.

Does Compliance Training Always Put the Learner First?

Mostly not! Enduring lengthy and ‘mandatory’ compliance sessions is universally disliked.

Naturally, this stifling pressure of Compliance trickles down to your workforce. Your learners are compelled to go through more trainings, and to fall in line with a plethora of Compliance rules. What follows is a flood of information and instructionsremember this, don’t’ do that, be careful and so on.

compliance training

Compliance Training Problems

  • Information overload: Too many Compliance training programs that are too long, too heavy, and administered too often. Its psychologically tormenting and overwhelming! 
  • Relevance disconnect: In many Compliance training programs, learners often feel disconnected from how relevant and applicable it is to their immediate job demands. Not a good sign! 
  • Fear factor: Compliance sessions frequently emphasize the consequences of errors for top management and the company. This constant badgering with ‘what-ifs’’ and negative consequence makes Compliance topics quite sickening! 
  • One-size-fits-all approach: Sadly, in this over-drive, what tends to get completely overlooked is the individual learners’ learning needs, their learning styles & goals, their assessment of existing knowledge gaps, and the applicability of these Compliance trainings on-the-job.  
  • Boring & meaningless: When a learner doesn’t see how Compliance training fits into their role, it can feel like a superficial exercise that misses the mark for most learners. 
  • Forgetfulness factor: Plus, there’s the forgetting curve issue. People forget things all the time, more so with the stilted legal language of the Rules and Regulations. 

Clearly, Compliances training needs to be designed for knowledge retention, not just completion as part of a mandatory ‘tick box’ adherence. 

Can Microlearning Alter How Compliance Training is ‘Perceived’ by Learners?

Yes, it can! 

The real questions are- 

  • Could Microlearning redefine learners’ perceptions about Compliance Training being viewed as a ‘shield against blame’ fostered by top management? 
  • Is it possible for Compliance to adopt a more strategic and proactive approach, particularly within heavily regulated sectors such as healthcare, insurance, pharmaceuticals, energy, transportation, petroleum, coal, oil, gas, and motor vehicle manufacturing? 
  • Can Compliance training with microlearning become part of a daily routine in an interesting way to reduce long-term costs of non-compliance? 
  • Does microlearning have the power to inspire and instil your workforce with an abiding interest in Compliance? 
  • Can microlearning influence your learners to view Compliance as an intrinsic part of their identity rather than merely a professional obligation?

What you need is the right perspective about what compliance training is, and how to use microlearning efficiently & effectively! 

Advantage Microlearning: Contexts and Perspectives

What Microlearning Does

Microlearning has the potential to make critical points of Compliance learner-specific, relevant, fast, fun and effective. Microlearning helps you go beyond a riskmitigation approach to Compliance, and serve the higher purpose of cultivating an accountable & ethical work culture.

Microlearning helps you create a genuinely strong learning organisation. It helps you get past the ‘fear of non-compliance, or treating Compliance training as a ‘necessary evil’ or ‘required training’ program.

You must have:

a) a good understanding of what microlearning can or cannot do,

b) a good grip on which Compliance topic needs what kind of purpose served,

c) a robust microlearning platform that’s high on risk-focused automation and AI-powered capabilities to make the job easier for trainers.

It’s important to understand that microlearning cannot replace the training initiative comprising long-duration programs. Instead, it must be a part of the training initiative with a specific purpose to secure ‘recall and retention’ of a specific topic. A microlearning lesson helps you serve any of the 4 purposes to supplement, reinforce, augment and remediate your training initiatives. Therefore, with microlearning as your on-going option, you can make your long-duration Compliance training initiatives tighter and lighter.

Microlearning tackles the ‘forgetting curve’ well using algorithms to repeat information just when it’s about to be forgotten! A robust microlearning platform uses customized ‘spaced repetitions’ algorithms for each learner. Powerful algorithms of a good microlearning system help create tailor-made spaced repetition just before your learner is about to (or likely to) forget. This is done scientifically, and in a fun and engaging way! The reiterations, examples, simulations of Compliance situations become so much easier!

A Good Microlearning Platform Matters!

To serve its purpose well, you surely must opt for a robust, feature-rich microlearning platform. A good microlearning platform is critical to success. It can be accessed by the learner on the go on their mobile, or laptop.

Its easy accessibility and handy nature allow a learner to access it quickly, anytime, anywhere. It becomes a help-tool in real work situations when a learner is faced with the problem or wants to clarify on knowledge/information when in doubt!

Microlearning is fun, and gains attention to even the most boring and dry of topics using formats like videos, interactive gamification formats, short sims, podcasts etc. coupled with assessments/tests, quizzes. 

How Microlearning Benefits Compliance Trainings

Compliance trainings supported by microlearning benefits a) the trainer, b) the learner, and c) the top bosses.

Trainers’ Benefits

  1. Small is Beautiful, Powerful & Effective: Microlearning is a game-changer in short compliance microlearning sessions. It allows for innovation and creativity in crafting engaging content and designs for otherwise mundane compliance eLearning or classroom sessions. This underscores the need for concise content that gets straight to the point in a clear 3 to 5-minute message. 
  2. AI-Authoring tool for Content Creation: Supported by a robust microlearning platform, you utilize the capabilities of an embedded AI-authoring tool that facilitates the seamless creation of Compliance-specific microlearning content by leveraging the existing internal sources and repositories. This accelerates the development of crucial ‘Key Learning Points’ (KLPs), highlighting essential information or knowledge. As a result, this expedites the creation of comprehensive ‘microlearning maps’, guiding the development of various assets including videos, podcasts, infographics, gamified elements, short simulations, tests/quizzes. All these are meticulously weaved together by a microlearning platform.
  3. Ease-of-Managing with the Automation Edge: Empowered by advanced, full-scale Automation features seamlessly integrated into a sophisticated microlearning platform, you gain the agility to produce finely tuned customization of your Compliance microlearning curriculum. This transformative and dynamic capability enables instantaneous delivery of Compliance or risk-specific training content to each learner, guaranteeing swift and effective personalized learning experiences.
  4. Cuts to the Chase with KLPs: Centred around Compliance-related ‘Key’ Learning Points (KLPs), you gain comprehensive insights into each learner’s progress. Utilizing KLPs streamlines performance monitoring, facilitated by a state-of-the-art microlearning platform. These KLPs serve as vital benchmarks for real-time assessment of individual learning trajectories, identifying knowledge gaps, and ensuring the attainment of Compliance objectives. A microlearning strategy grounded in KLPs nurtures a mindset of assurance and gratitude towards individualized Compliance training among learners. They start viewing Compliance learning programs in a favorable light. In fact, Compliance training done with clear KLPs helps you in fostering a resilient workplace where learners not only retain the knowledge they acquire but also fully embrace it, recognizing it as a worthwhile investment of their time.
  5. Tailored Learning Experiences: Microlearning is centred around each individual learner, and discards the one-size-fits-all approach. This means that the topics and learning goals of your Compliance topics can be easily customised based on each one’s role, department, and tenure in the system (number of months/years in the system).
  6. Personalised ‘Spaced Repetition’: Spaced repetition is adapted to suit each learner’s unique needs, ensuring personalized learning experiences. Compliance training and their KLPs can vary for employees with different job requirements, providing truly personalized content. This approach makes your training highly practical, flexible, and relevant.
  7. Shaping Attitudes & Behaviors: With microlearning, you possess the capability to shape the behavior of each learner or employee. This involves eliciting the desired response from your learners when they encounter specific Compliance-related scenarios. The rewards, points, and badges bestowed following each microlearning assessment act as motivators for learners. The lack of points along with the embarrassment of falling behind peers in the microlearning leaderboard incentivize learners to engage in microlearning snippets willingly. By leveraging microlearning in this manner, you can effectively influence employee behavior and mitigate the occurrence of a Compliance misconduct or goof-up.
  8. Compelling, Motivating & Human-Centred: Microlearning empowers and stimulates you to inspire exploration, creativity, and motivation among learners, guiding them to master even the driest of Compliance subjects. By implementing an effective microlearning approach, you can develop and deliver content that truly captivates, enables, and empowers learners with precise Compliance-related KLPs, enriching their knowledge and skills. The abundance of microlearning formats available is incredibly engaging, offering learners an immersive learning experience through human-centred methods like videos, short sims, infographics, podcasts, and gamification among others.

Learners’ Benefits

  1. Microlearning lessons are short, relevant, fast, fun, and effective. Technology makes Compliance training very engaging and interesting for a learner.  
  2. Microlearning is flexible and accessible on-the-go on a learner’s smartphone and/or other devices! They can begin interacting with a microlearning lesson when and where they want, as per their needs and preferences. Plus, revisit microlearning modules to refresh is easy too! Microlearning formats are motivating. Learners quickly fall in love with the convenience and comfort microlearning offers! 
  3. The forgetting curve is critical in Compliance and the adaptive, spaced repetition in microlearning ensures that the ‘Key’ learning parts are NOT forgotten. High knowledge retention leads to heightened individual performance, where Compliance becomes ingrained within a learner’s workways. 
  4. With microlearning, Compliance lessons aren’t enforced like a ‘one-size-fits-all’ mandate. Instead, it’s tailored by adaptive microlearning platforms making it highly personalized depending on each learner’s unique learning style, aptitude, and pace. 
  5. Learners favor Compliance snippets that are concise, relevant, and well-explained. Microlearning adopts an informal approach that cuts to the chase. Additionally, it injects vitality into serious topics like Compliance through formats such as explainer videos, gamification, short simulations, quizzes, and infographics. 
  6. A robust microlearning platform offers motivation to learners through its analytics. Learners particularly enjoy the scores, badges, progress tracking, leaderboard rankings, built-in challenges for swift topic mastery or just to refresh memory. 
  7. Microlearning approach helps learners understand and respond to a potential Compliance related action or situation correctly and confidently! Through well-crafted microlearning sessions, your learners begin perceiving Compliance trainings as a strategic initiative to prevent human errors and omissions. Besides this, the microlearning sessions also blend very seamlessly with longer compliance sessions creating long-lasting synergies. 

Bosses’ Benefits

  1. A resilient workforce, impervious to the pitfalls of Compliance lapses, is an invaluable asset that defies measurement. Bosses would love to see microlearning turning their business into a truly vibrant, fail-safe and invulnerable learning culture. While leaders focus on expanding the business, the workforce stands as formidable superheroes, guarding against potential Compliance threats and incidents. 
  2. The real-time data analytics provided by a robust microlearning program reveal the level of achievement of compliance-related learning objectives and identify learning gaps for each employee throughout the organization. 
  3. The Training ROI of microlearning is reflected in real-time by robust data analytics and serves as a compelling driver for top executives to allocate budgets for microlearning. There’s no hesitation from executives in allocating funds for microlearning initiatives, recognizing their power to fortify the business’s resilience. 
  4. Furthermore, your top executives evolve into advocates of microlearning to dispel any apprehension regarding the threat of Non-Compliance by your employees.

These benefits of microlearning result in Compliance requirements and standards getting ingrained in every employee who’s continually empowered through microlearning initiatives.

To conclude, integrating microlearning has the potential to completely reshape and transform the way your workforce views and engages with Compliance training. 

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